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Customer Support

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Frequently Asked Questions

  • What is your privacy policy?
  • What are your shipping options and how long does it take to receive my order?
    At THE TARU VANA, we strive to provide efficient shipping options to ensure that you receive your order promptly. Here are our shipping options and estimated delivery times: 1. Standard Shipping: Our standard shipping option typically takes between 1 to 3 business days for delivery within India. This option is cost-effective and reliable. Please note that the delivery times mentioned above are estimates and may vary depending on factors such as your location, courier service availability, and any unforeseen circumstances. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your delivery. If you have any specific shipping preferences or requirements, please feel free to contact our customer support team, and we will do our best to accommodate your needs. Thank you for choosing THE TARU VANA for your plant-growing kits and plant-related needs. We are committed to providing you with excellent service and a seamless shopping experience.
  • What is your return policy and how do I initiate a return?
    At THE TARU VANA, we want you to be delighted with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return policy. Here are the details of our return policy and the steps to initiate a return: Return Policy: 1. Items Eligible for Return: We accept returns on most items within 5 days of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. 2. Non-Returnable Items: Some items are not eligible for return due to hygiene reasons or other restrictions. These may include opened or used products, perishable items, personalized items, and gift cards. Please check the product description or contact us for more information about the eligibility of specific items for return. 3. Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your return package, as we cannot guarantee that we will receive your returned item. 4. Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable unless the return is due to an error on our part or a defective product. Initiating a Return: To initiate a return, please follow these steps: 1. Contact Us: Send an email to our customer support team at within 5 days of receiving your order. Please include your order number, the item(s) you wish to return, and the reason for the return. 2. Return Authorization: Our customer support team will provide you with a Return Authorization (RA) number and instructions on how to return your item(s). 3. Packaging: Package the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit. 4. Return Shipping: Ship the item(s) back to us using a trackable shipping service. Be sure to include the RA number provided by our customer support team on the return package. 5. Refund: Once we receive and inspect your return, we will process your refund according to our return policy. If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with us is a positive one. Thank you for choosing THE TARU VANA. We appreciate your business and look forward to serving you again in the future.
  • How can I track my order and receive updates on its status?
    Tracking your order and receiving updates on its status is easy at THE TARU VANA. Here's how you can do it: 1. Order Confirmation Email: After placing your order, you will receive an order confirmation email containing your order details and a unique order number. This email serves as confirmation that we have received your order. 2. Shipping Confirmation Email: Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will include a tracking number and a link to track your package online. 3. Order Status Page: You can also track your order and view its status by visiting our website and logging into your account (if you created one during checkout). Once logged in, navigate to the "My Orders" section to view the status of your order. If you checked out as a guest and did not create an account, you can still track your order using the order number provided in your confirmation email. 4. Customer Support: If you have any questions about the status of your order or need assistance with tracking, our customer support team is here to help. You can reach out to us via email at or by phone at +91-9606-484-744. Please have your order number ready when contacting us for faster assistance. 5. Delivery Notifications: Depending on the courier service used for shipping, you may receive additional delivery notifications via email or SMS. These notifications will provide updates on the delivery status of your package, including estimated delivery dates and any delivery attempts made by the courier. We strive to provide timely and accurate updates on the status of your order to ensure a smooth and convenient shopping experience. If you encounter any issues or have any questions along the way, please don't hesitate to reach out to us. Thank you for choosing THE TARU VANA for your plant-growing kits and plant-related needs. We appreciate your business!
  • How can I contact you if I have questions or concerns?
    If you have questions or concerns related to our website or our products/services, we are happy to help! Here are some ways to contact us: 1. Contact | The Taru Vana 2. Email: 3. WhatsApp us: +91-9606-484-744 Regardless of your chosen method, we strive to promptly respond to all inquiries and provide our customers with the best possible support.
  • What payment methods do you accept and is my personal information secure when making a purchase on your website?
    At THE TARU VANA, we offer a variety of secure payment methods to ensure a seamless shopping experience for our customers. Here are the payment methods we accept: 1. Credit/Debit Cards: We accept major credit and debit cards, including Visa and MasterCard. When you choose this payment method, you will be redirected to a secure payment gateway to enter your card details. 2. UPI (Unified Payments Interface): If you prefer to use UPI for payment, we support UPI payments through popular UPI apps such as Google Pay, PhonePe, and Paytm. Simply select the UPI option during checkout and follow the instructions to complete your payment. 3. Net Banking: We also accept payments via net banking for customers who prefer to pay directly from their bank accounts. During checkout, you can choose the net banking option and select your bank to proceed with the payment. 4. Cash on Delivery (COD): For customers within India, we offer cash on delivery as a payment option. With COD, you can pay for your order in cash at the time of delivery. Please note that COD may not be available for all locations and orders above a certain value. 5. Wallets: We support payments via popular digital wallets such as Paytm, Google Pay, and PhonePe. If you prefer to use a digital wallet for payment, simply select the wallet option during checkout and follow the instructions to complete your payment. We take the security of your personal information seriously and use industry-standard encryption technology to protect your data during the checkout process. When you purchase on our website, your payment details are encrypted and transmitted securely to ensure that your information remains confidential. Additionally, we adhere to strict privacy policies and do not store your payment information on our servers after the transaction is complete. Your personal information is only used to process your order and provide you with the best possible shopping experience. If you have any concerns about the security of your personal information or payment details, please don't hesitate to contact us. We are committed to ensuring the security and privacy of our customers' information at all times. Thank you for choosing THE TARU VANA for your plant-growing kits and plant-related needs.
  • Do you offer any discounts or promotions, and how can I take advantage of them?
    At THE TARU VANA, we occasionally offer discounts, promotions, and special offers to provide our customers with even greater value on our plant-growing kits and plant-related products. Here's how you can stay informed and take advantage of these opportunities: 1. Subscribe to Our Newsletter: Sign up for our newsletter to receive exclusive discounts, promotions, and updates directly to your email inbox. You can usually find a subscription form on our website's homepage or during the checkout process. By subscribing, you'll be among the first to know about any new discounts or promotions. 2. Follow Us on Social Media: Stay connected with us on social media platforms such as Facebook, Instagram, Twitter, and LinkedIn. We often share discount codes, promotions, and giveaways on our social media channels. Follow us and turn on notifications to ensure you don't miss out on any exciting offers. 3. Check Our Website: Visit our website regularly to check for any ongoing promotions, discounts, or special offers. We may feature banners or pop-ups on our website highlighting current promotions, or you can browse our product pages to see if any items are currently on sale. 4. Refer a Friend: Keep an eye out for our referral programs, where you can earn discounts or rewards for referring friends and family to shop at THE TARU VANA. Details of our referral program, including how to participate and earn rewards, will be provided on our website or through our newsletter. 5. Seasonal Sales and Events: We often run special sales and promotions during holidays, seasonal events, or special occasions. Keep an eye out for announcements about these events on our website, newsletter, or social media channels. 6. Exclusive Customer Offers: As a valued customer, you may receive exclusive discounts or promotions via email as a thank you for your continued support. Be sure to check your inbox regularly for any special offers tailored just for you. By taking advantage of these opportunities, you can save on your purchases and enjoy the benefits of shopping at THE TARU VANA. If you have any questions about our discounts, promotions, or how to redeem them, please don't hesitate to reach out to our customer support team. We're here to help you make the most of your shopping experience with us!
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