Return & Exchange Policy

Shipping Policy

Thank you for choosing The Taru Vana for your plant-growing needs. We aim to make your shopping experience as seamless as possible, including the shipping process. Please review the following shipping policy:

Shipping Methods:

We currently offer standard shipping for all orders within the contiguous India. Orders are typically processed and shipped within 1-3 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates:

Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost for your order during the checkout process before submitting payment.

Shipping Destinations:

At this time, we only ship within the contiguous India. We do not offer international shipping or shipping to PO boxes.

Shipping Times:

Estimated shipping times vary depending on your location and the shipping method selected during checkout. Standard shipping typically takes 3-7 business days for delivery once the order has been shipped. Please note that unforeseen circumstances such as weather delays or carrier issues may affect shipping times.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track the status of your shipment by clicking on the tracking link provided in the email or by logging into your account on our website.

Shipping Delays:

While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to factors beyond our control. We will do our best to communicate any delays and keep you updated on the status of your order.

Shipping Address:

Please double-check the shipping address provided during checkout to ensure accuracy. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Shipping Damage:

In the unlikely event that your order arrives damaged during transit, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

Shipping Questions:

If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team. We are here to assist you and provide the best possible shopping experience.

Thank you for choosing The Taru Vana. We appreciate your business and look forward to helping you grow your love for plants!

Return & Exchange Policy

Return Policy

Thank you for shopping at The Taru Vana! We want you to be completely satisfied with your purchase. However, if you are not satisfied with your purchase for any reason, we're here to help.

Returns

You have 5 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us at info@thetaruvana.com.

Exchanges

Unfortunately, we do not offer exchanges at this time. If you would like to exchange your item for a different one, please return the original item for a refund and place a new order.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions

Certain types of items cannot be returned, like perishable goods (such as plants), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Thank you for shopping with The Taru Vana!